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JAPAN AIRLINES SYSTEM CORPORATION

• Contract of Carriage Terms:
  

  International

• Contact Information:
  
  

  United States:
  JAL USA
  6th Floor
  461 5th Avenue
  New York, NY 10017
  Phone: (800) 525-3663, (800) 525-2355
  www.japanair.com

  Japan:

  4-11 Higashi-shinagawa
  2-chome
  Shinagawa-ku
  Tokyo 140 8605
  Japan
  Phone: 81 3 5769 6097
  Fax: 81 3 5460 5929
  www.jal.co.jp

• Customer Relations Compliant Contact:

  Japan Airlines
  Customer Service and Support Center
  300 Continental Boulevard
  Suite 401
  El Segundo, CA 90245
  Phone: (800) 525-3663, (800) 525-2355
  Email 

• Officers of the Company:
  Depending on the nature of your complaint you may want to send your letter to the appropriate officer of the company or cc that person on your letter, along with the Department of Transportation and other relevant consumer organizations.
  
  

  Isao Kaneko: JAL Group Chief Executive Officer/Chairman
  Toshiyuki Shinmachi: President/Chairman, Flight Safety Committee, Corporate Compliance, Business Risk Management Committee
  Hidekazu Nishizuka: Executive Vice President/General Manager
  Takenori Matsumoto: Senior Managing Director/Senior Vice President, Corporate Safety and Purchasing
  Nobuyoshi Sera: Senior Vice President/General Manager