International Airline Resources

AIR FRANCE and KLM ROYAL DUTCH AIRLINES

Air France-KLM Airlines is a holding company for Air France and KLM Royal Dutch Airlines (KLM).

  • Contract of Carriage Terms:

    Air France

    KLM Royal Dutch Airlines

  • Contact Information:

    United States:
    Air France Agency
    100 Pine Street
    Suite 230
    San Francisco, CA 94111-5104
    Phone: (800) 237-2747
    Email
    www.airfrance.us

    KLM
    www.nwa.com  (Northwest Airlines is the official partner in the USA.)

    France:
    Air France-KLM
    45, Rue de Paris
    Roissy, 95747
    France
    Phone: (33) 1- 4156-7800
    Fax: (33) 1-4156-5600
    www.airfrance.com

  • Customer Relations Compliant Contact:

    Air France Customer Relations
    P.O. Box 459000
    Sunrise, FL 33345-9000
    Phone: (877) 247-9247, (800) 237-2747

    KLM:
    Northwest Airlines Customer Care Department
    P.O. Box 1908
    Minot, ND 58702
    Phone: (701) 420-6282
    Toll Free: (800) 225-2525, (800) 447-4747
    Fax: (651) 367-8459
    Email

  • Officers of the Company:
    Depending on the nature of your complaint you may want to send your letter to the appropriate officer of the company or cc that person on your letter, along with the Department of Transportation and other relevant consumer organizations.

    Jean-Cyril Spinetta: Chairman/Chief Executive Officer                          
    Pierre-Henri Gourgeon: President/Chief Operating Officer                    
    Philippe Calavia: Chief Financial Officer                       
    Auguste Gayte: Executive Vice President, Coordination                        
    Patrick Alexandre: Executive Vice President, International Commercial Affairs  
    Alain Bassil: Executive Vice President, Air France Industries                 
    Christian Boireau: Executive Vice President, Commercial France                      
    Marc Boudier: Executive Vice President, Air France Cargo                  
    Francois Brousse: Senior Vice President, Corporate Communications   
    Jean-Francois Colin: Executive Vice President, Social Policy                
    Pascal De Izaguirre: Executive Vice President, Ground Operations       
    Bruno Matheu: Executive Vice President, Marketing and Network Management
    Jacques Pichot: Secretary General
    Gilbert Rovetto: Executive Vice President, Flight Operations

NOTE: This page contains information regarding the above airline from various sources. We do not warrant the accuracy of any of the above information. Use of this information is at your own risk. You should review all applicable statutes and law and/or consult an attorney before taking any legal action.